STORE POLICIES

Shipping, Cancellation & Refunds

TLDR

All Sales are final

Shipping only in the US for now

1. Shipping & Handling Policy

We take extraordinary care in packaging our handmade pottery to ensure it arrives safely at your doorstep. Each piece is wrapped in heavy-duty protective cushioning and securely boxed to withstand transit.

  • Processing Time: Ready-to-ship items are processed and dispatched within 3–5 business days. For custom or made-to-order pieces, please refer to the specific lead time noted on the product page.

  • Shipping Methods & Tracking: All orders are shipped exclusively via USPS® Ground Advantage™. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

  • Delivery Timelines: While transit times vary depending on your location relative to our studio, USPS® Ground Advantage™ typically delivers within 2–5 business days across the domestic United States. Please note that transit timelines are estimates provided by the postal service and are not guaranteed.

  • Shipping Addresses: Please double-check your shipping address during checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, the buyer will be responsible for additional shipping charges to re-send the item.

2. Cancellation Policy

We understand that plans can change. However, due to our prompt processing and packaging timeline, cancellations are subject to strict windows:

  • Standard Orders: You may request a full cancellation and refund within 24 hours of placing your order. Once an item has entered the packaging phase or has been handed over to the postal service, the order can no longer be canceled.

  • Custom or Made-to-Order Items: Cancellations for custom pieces are only accepted within 24 hours of purchase. Once production or clay preparation has begun, custom orders are non-refundable and cannot be canceled.

  • How to Cancel: To request a cancellation, please email us immediately at your-email@example.com with your full name and Order Number in the subject line.

ALL SALES ARE FINAL

Please note that all pottery sales are final. Because our items are handcrafted, subtle variations in glaze texture, color tone, size, and shape are a natural characteristic of the ceramic process and are not considered defects. We do not accept returns or exchanges for buyer's remorse, aesthetic preferences, or change of mind.

3. Damaged During Shipping & Refund Policy

While we pack our ceramics with the utmost care, the fragile nature of pottery means that transit damage can occasionally happen. Because all orders are fully covered by insurance, we will issue a full refund or a replacement for any item broken during transit, provided the following verification steps are met:

  1. Report within 48 Hours: You must inspect your delivery immediately upon arrival. Any breakage must be reported to us via email within 48 hours of the carrier's recorded delivery time. Reports made after this 48-hour window will not qualify for a refund or replacement.

  2. Provide Proof of Damage: To process your claim, you must email your-email@example.com with:

    • Your Order Number and clear contact details.

    • Clear photographs of the broken or damaged pottery.

    • Clear photographs of the shipping box (showing the overall condition of the packaging and the shipping label).

  3. Retain Packaging: Please retain all broken pieces and original packaging materials until your claim has been processed, as USPS® may require physical inspection or documentation to verify the transit damage claim.

Once your damage claim is verified, we will issue a full refund to your original payment method (including a proportional amount of the original shipping fee) or, if preferred and available, initiate production on a replacement piece.