Privacy Policy

Last Updated: June 2, 2026

At SerenityNow!, we deeply respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our website, purchase our small-batch hand-built stoneware, or communicate with us.

1. Information We Collect

To fulfill your orders and provide a seamless studio shopping experience, we collect specific details when you make a purchase or attempt to make a purchase through our store:

  • Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Device Information: We automatically collect information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device to help optimize your browsing experience.

2. How We Use Your Information

We use the data we collect to manage our daily studio operations and provide you with unique ceramic pieces. Specifically, we use your information to:

  • Fulfill, pack, and safely ship your orders.

  • Process payments securely and provide invoices or order confirmations.

  • Communicate with you directly regarding shop updates, custom orders, or shipping timelines.

  • Screen orders for potential risk or fraud.

A Note on Transparency: We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is strictly used to bring handmade ceramics from our studio to your home.

3. Sharing Your Personal Information

We share your information with trusted third parties only to the extent necessary to help us run our online shop. For example, we use specialized e-commerce and payment platforms to securely manage our online storefront and process transactions, as well as trusted postal services and freight carriers to handle domestic and international delivery logistics.

4. Data Retention

When you place an order through our shop, we will maintain your order information for our internal bookkeeping records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask that it be corrected or updated, or to request its complete deletion from our systems. If you would like to exercise these rights, please contact us using the information below.